Executive summary

These General Terms and Conditions of Sale define the terms and conditions governing all commercial transactions between FDS Beauty, Lda., operator of the EVAN Care brand (hereinafter referred to as the “SUPPLIER”) and its end consumer customers. The aim is to ensure transparency, operational consistency, quality of service, and protection of the integrity of the EVAN Care brand, both in the domestic and international markets.

1. Purpose and scope of application

These General Terms and Conditions of Sale apply to all commercial transactions carried out through the EVAN Care online store and to agreements established between the SUPPLIER and its end consumer customers. They include the obligations, responsibilities, and rights of both parties.

2. Formation of the contract

Placing an order through the EVAN Care online store constitutes full acceptance of these General Terms and Conditions of Sale. Within five days of the conclusion of the contract or until the moment of delivery of the goods, the SUPPLIER shall confirm the order on a durable medium. Any changes to the terms must be agreed in writing.

3. Products and authorized distribution

EVAN Care products are intended exclusively for end consumers. Their essential characteristics are always listed in the product description. Resale on marketplaces or outside authorized channels requires the prior and express approval of the SUPPLIER.

4. Pricing and billing policy

The prices shown in the EVAN Care online store include VAT at the legal rate in force, unless expressly stated otherwise. Invoices are issued automatically after order confirmation and sent by email. The SUPPLIER reserves the right to update prices or apply promotional campaigns without prior notice.

5. Shipping and delivery conditions

The delivery times provided below correspond to the transit time after shipment (they do not include processing time):

• Mainland Portugal: two to five business days;
• Azores and Madeira: three to 10 business days;
• European Union (except Ireland): three to 10 business days;
• United Kingdom and Ireland: four to 14 business days;
• United States and Canada: seven to 14 business days;
• Africa, Latin America, and the Middle East: 10 to 25 business days;
• Asia and Oceania: 10 to 30 business days.

These estimates depend on the carrier, the service contracted, air and/or sea traffic restrictions, and any customs procedures over which EVAN Care has no control. The risk of the goods is transferred to the customer upon receipt. Damaged products must be reported within 48 hours. Operational note: During periods of high logistical congestion (campaigns, summer, Black Friday, Christmas, or promotional periods), delays are to be expected and are beyond the direct responsibility of EVAN Care.

6. Force majeure

EVAN Care shall not be liable for any failure or delay in the performance of its obligations where such failure or delay results from events of force majeure or circumstances beyond its reasonable control, including, but not limited to, strikes, labor disturbances, pandemics, government acts, armed conflicts, natural disasters, logistical blockages, transportation failures, customs restrictions, or interruptions in communications and energy services.
Where possible, EVAN Care will make reasonable efforts to inform the customer and mitigate the effects of such events.

7. Returns and refunds policy

The end consumer customer may request the return of products within 14 days of receipt, in accordance with Decree-Law No. 24/2014. Products must be returned in their original condition, sealed and unused. Opened or tampered with cosmetic products are not eligible for return. Refunds will be processed within 14 days of validation by the SUPPLIER. The end consumer customer bears the costs of returning the goods.

8. Legal and commercial guarantees

EVAN Care products comply with all applicable European Union legal standards. As these are cosmetic products for personal use, the 24-month legal guarantee against manufacturing defects applies exclusively to unopened, unused products in their original condition. Once the product has been opened, it cannot be returned or replaced, except in the case of a proven manufacturing defect or non-conformity of the product on the date of delivery. To activate the warranty, the customer must present valid proof of purchase and report the defect in writing, accompanied, where requested, by evidence of the identified problem.

9. Regulatory compliance and product traceability

All EVAN Care products are duly registered on the European Cosmetic Products Notification Portal (CPNP), in accordance with Regulation (EC) No. 1223/2009 of the European Parliament and of the Council. EVAN Care ensures that all products placed on the European Union market fully comply with legal requirements regarding safety, formulation, labeling, toxicological evaluation, and quality control.

10. Adverse events and traceability

All EVAN Care products have a specific QR Code, which allows batch identification, product traceability, and quick access to relevant information for quality control, safety, and communication of any adverse events. Any adverse reaction or unwanted effect must be reported by the customer through the brand's official channels, preferably using the QR Code on the packaging, allowing for swift, documented management in accordance with European legal obligations.

11. Payment terms

Available payment methods include credit card, PayPal, bank transfer, among others. Orders are only processed after payment confirmation.

12. Exports and international sales

For international customers, customs costs, local taxes, and additional delivery times are the sole responsibility of the buyer.

13. Intellectual property and promotional materials

All EVAN Care content, trademarks, images, and promotional materials are protected by intellectual property rights. Their use requires the express authorization of the SUPPLIER.

14. Compliance, sustainability, and Environmental, Social, and Governance

EVAN Care is committed to ethical, transparent, and sustainable practices, in line with international Environmental, Social, and Governance standards.

15. Data protection and General Data Protection Regulation

The SUPPLIER fully complies with Regulation (EU) 2016/679 - General Data Protection Regulation, Law No. 58/2019, and applicable national legislation. Customers' personal data is processed exclusively for order processing, billing, and authorized marketing.

16. Conflict resolution and jurisdiction

In the event of a dispute, the parties shall seek an out-of-court settlement. If this is not possible, Portuguese law shall apply and the Judicial Court of the District of Lisbon shall have jurisdiction.

17. Contacts and support

For any questions regarding these General Terms and Conditions of Sale, shipping, returns, or personal data, please contact us at geral@evancare.com, by phone at +351 965 413 886, or by mail to our headquarters located at Rua Alexandre Herculano, Centro Empresarial Alto Bussiness Park, setor 6, 2º andar, 2625-178 Póvoa de Santa Iria.

18. External links sent by the customer

In the context of complaints, support requests, returns, or any communications addressed to EVAN Care, external links sent by customers or third parties, including links to storage services, external platforms, social networks, or third-party websites, will not be opened, accessed, or analyzed. Whenever evidence needs to be analyzed, EVAN Care may request the submission of attached files or documentation in a secure format through the official channels indicated, reserving the right to refuse communications containing external links for reasons of security, information integrity, and protection of its systems.

Date of last update: January 9, 2026